TERMS AND CONDITIONS

Arrival & Online Check-in

• Check-in process will be done online by completing the Registration, Health Declaration Form, and Payment links emailed to you upon booking.

• Standard Check-in at 3PM and Check-out at 12NN

• Temperature thermal scanning will be facilitated by hotel staff upon entry; guests whose temperature reaches 37.5 degrees Celsius will not be allowed to enter the hotel premises.

Early Check-in 

• Guaranteed early check-in between 10:00 hrs to 14:00H (subject to availability) and should be requested one day prior to the check-in date.

• Check-out after 12:00 noon shall be considered as late checkout. All late check-outs until 18:00H will be charged at 50% of the confirmed daily room rate. Check-out beyond 18:00H will be charged as one full night of the confirmed daily room rate. Complimentary late checkout is subject to availability but is only available up to 14:00H at the maximum.

Cancellation Policy

• Hotel reserves the right to amend its cancellation policy without prior notice. Cancellation/No-show charges

• Cancellation/No- show charges -100% of the room rate for the first night will be charged.

• An E-mail confirmation is required to confirm all reservations and cancellations.

• In the occasion of cancellation of an established booking, 50% of the total charges shall be settled through the client’s if notice is sent at least fourteen (14) days prior to the event date.

• Meanwhile, 100% of the total charges will be legally responsible at your end if cancellation notice is done Seven (7) days before the event date.

• Rescheduling: The Park – Silang can accommodate rescheduling of event date should the client decide to do so, provided that the chosen venue and its suppliers are all available on the new date chosen; however, the hotel and its accredited suppliers reserve the right to charge rescheduling fee for the lost opportunity to sell the initial confirmed date to other potential clients.

• In the event of NO SHOW of a guaranteed booking, first day charges will be applied of a guaranteed number of guests for the first day of the event. 

For Bank Deposits, please refer to The Park Bank Account details below:

 

Bank: Banco De Oro Juan Luna Branch (Savings Account)

Account Name: B.G. BE GREEN CORPORATION

Account No: 002580128820

Local Events and Holidays:

• Best Available rate shall be applied depending on the availability of the rooms and venues during Block out dates, Special Holidays and Local Citywide Events.

Non-Smoking Policy:

• In compliance with local regulations, smoking is strictly prohibited in the rooms and public areas, except at designated smoking zones within the property. There will be a cleaning fee of PHP 5,000.00 nett levied per incidence of smoking. For our Guest’s comfort, there is a designated smoking area available in the Hotel.

No Party Policy:

• For the comfort of all our guests, the property observes a quiet time from 2200H to 0700H. Guests shall be required strictly comply.

Pet Fee:

• The hotel shall collect a fee amounting to PHP 500.00 per pet/ night brought inside the property.

Security Deposit:

• The property shall collect a security deposit amounting to PHP 2,000.00 per room booked to cover for incidental charges, if any.

Safety:

• To ensure your safety, guests are required to wear their face masks at all times, whenever outdoors and especially in common areas.

Note: For Glamping Tent

• Fur Families are not allowed in Glamping Tents.

• Any form of Cooking inside the tent is highly restricted as precautionary measure.

• Guests may opt to rent our griller with the assistance from The Park’s Team. Kitchen tools and utensils are not included

Public Areas and Facilities

• Strictly observe 2-meter physical distance from all hotel staff and guests

• Common areas are cleaned and disinfected regularly

• Access to our public pools and amenities shall be limited and will strictly be regulated. Guests may refer to our pool usage guidelines.

Food & Beverage

• Under General Community Quarantine (GCQ) status, hotels and other accommodation establishments can provide food and beverage services at their respective facilities (restaurants or cafes) only. In-room dining shall be unavailable until further notice.

• Acceptance of outside food delivery services (Grabfood, Food Panda, etc.) shall be allowed but is restricted to the entrance only and with minimal corkage charge per delivery